(215) 515-5250
Managed IT Services

Managed IT Services
for Growing Businesses.

Proactive monitoring, maintenance, and management of your entire IT environment so your team never has to slow down.

What We Do

Your IT department — without the overhead.

Proactive monitoring, maintenance, and management of your entire IT environment so your team never has to slow down.

We work with small and medium businesses throughout the greater Philadelphia region — on-site when you need us, remote when you don't. No long-term contracts required to get started.

What's Included
Automated 24/7 monitoring and alerting
Patch management & updates
Asset lifecycle management
Monthly health reports
Vendor management
IT strategy consulting
Why Choose Us

Local. Responsive. Straightforward.

We're not a national helpdesk. We're your neighbors — and we treat your business like we'd want ours treated.

No Tech Jargon

We explain what we're doing and why in plain language. You'll always know what's happening with your systems.

Flat Monthly Pricing

Predictable costs with no surprise bills. You know exactly what you're paying for before you sign anything.

On-Site When Needed

Most issues are resolved remotely, but when you need a tech on-site, we schedule a visit as needed.

Our Process

How We Work

No lengthy contracts, no surprise costs — just a clear path from where you are to where you want to be.

Step 01

Free Assessment

A no-obligation conversation about your business and a quick review of your current setup — honest advice, no sales pitch.

Intake & Discovery
Step 02

Custom Plan

A proposal built around your actual needs and budget — not a one-size package. You'll know exactly what you're getting and what it costs.

Scoping & Proposal
Step 03

Implementation

We handle the transition — setting up systems, migrating data, and configuring tools — with minimal disruption to your team.

Setup & Migration
Step 04

Ongoing Support

Proactive monitoring, responsive help desk, and quarterly reviews to keep your IT ahead of your growth — for as long as you need us.

Managed & Monitored
Why Petrov IT

How We Compare

Not all IT support is the same. Here's an honest look at how working with us compares to the alternatives.

Petrov IT
In-House ITNational MSP
Local, on-site support
Predictable monthly cost
Same-business-day response
Knows your business personally
Automated 24/7 monitoring
No long-term contract required
Scales with your team
No overseas call centers
Frequently Asked

Managed IT Services — Questions We Hear Most

Straight answers to the questions prospective clients ask before signing on. Don't see yours? Ask us directly — we'll put it in writing.

What's included in Managed IT Services?
Automated 24/7 monitoring and alerting, proactive patch management, remote help desk, asset lifecycle tracking, monthly health reports, vendor management, and IT strategy consulting. On-site hours vary by plan.
How is Managed IT different from hourly break/fix support?
Managed IT is proactive and flat-rate — we prevent problems instead of billing you when they happen. Break/fix gives you unpredictable costs and only reacts after something breaks. Flat-rate pricing makes IT costs predictable and easier to budget.
What's the typical client size for your Managed IT service?
We serve businesses from 10 to 250 employees, typically with 25-500 endpoints. Below 10 users is usually over-engineered for managed IT; above 250 usually needs a dedicated internal team plus our co-managed service.
Do you support Mac, Windows, and Linux environments?
Yes — mixed environments are standard. Our RMM agents and management stack cover Windows workstations and servers, macOS, and common Linux distros. We document each environment during onboarding.
How fast do you respond to issues?
We respond the same business day (Monday-Friday, 8am-6pm ET). Many issues can be resolved remotely, and on-site visits in our four-county service area are scheduled as needed.
How often do you patch our systems?
Critical security patches are prioritized as they are released. Routine updates go in a scheduled monthly maintenance window, tested first on a pilot group to catch issues before they reach production.
What happens after business hours?
Business hours are 8am-6pm ET, Monday-Friday. After-hours emergency support (servers down, ransomware suspected, site outage) is available on the Complete plan. On other plans, requests are handled the next business day.
How does onboarding work when we switch to you?
Typical cutover is 30 days: week 1 discovery and audit, week 2 documentation and tool deployment, week 3 agent rollout and parallel operation with prior MSP, week 4 full handoff. We plan each cutover to keep disruption to your team as low as possible.
Can we scale up or down during the contract?
Yes — plans adjust month-to-month as your team grows or contracts. No change fees, no punitive re-pricing. You pay for the users and assets you actually have.
Do we need to sign a long-term contract?
No — month-to-month is our default. We earn your business every month. Annual agreements are available if you prefer predictable budgeting, and come with a small discount.

Related services

  • Help Desk Support

    Staff requests and onboarding run through the help desk, on systems that managed IT keeps monitored and patched.

  • Server Management

    Server monitoring and patching extends the same routine from workstations to servers.

  • Backup & Disaster Recovery

    Managed IT keeps systems patched and monitored; backup keeps a recoverable copy of the data on them.

  • Cybersecurity

    Endpoint protection, email filtering and multi-factor authentication add security layers to a managed environment.

Browse all services

We support businesses across Philadelphia County, Bucks County, Montgomery County and Delaware County.

Free Assessment

See how we can help your business.

We'll review your current setup and tell you exactly what we'd recommend — and what it would cost. No obligation.

Get a Free Assessment
Call Now Free Assessment